Eliminate after hours admin for home service contractors

Who this is for

You run a home service business, and the work is real, but the operations are heavier than they should be.

Good fit if:

• Leads, follow ups, scheduling, and handoffs feel fragile
• Your team needs you to answer basic questions too often
• You are doing admin at night because it is the only quiet time
• You have a solid service, but the business runs from your head

Not a fit if:

• You want motivation, coaching, or vague strategy
• You are not willing to change how work gets captured and handed off
• You are looking for a big software overhaul before the basics are clean

What I do

Concrete operational work, not advice.

Typical work includes:

• Workflow documentation that matches reality
• A single place where information lives
• SOP creation and job flow documentation
• Customer database setup or cleanup and lightweight internal tooling
• Intake and follow up systems that work on the phone and in the field
• Project tracking and handoffs between sales, office, and field crews
• Founder handoff documentation
• Pre sale cleanup so the business is transferable

The problem I am solving

A business that depends on your memory will cost you at night.

The patterns look like this:

• Information gets written down twice or not at all
• Someone does a quick note and it never makes it into the system
• Your team hesitates because the next step is unclear
• Problems come back as calls, and you become the default fixer

Definition of success

The Two Week Test.

Your business can run for two weeks without you personally taking calls, doing inspections, or acting as the bottleneck.

How it works

Step 1: Intro Call (20 minutes)

We clarify what kind of business you run, what is currently causing after hours admin, and whether I can help.

Step 2: Systems Audit (3 to 5 hours)

I map how the business actually runs across:

• What happens when a lead calls
• How work is delivered (before, during, after)
• What happens when customers call back (warranty, changes, issues, follow up)

Audit output: a clear map of your business architecture, the specific pain points creating after hours admin, and a 30 day plan to move the needle.

Step 3: Systems Improvements

We implement the highest leverage fixes first, then keep compounding.

What you get from Systems Improvements

This depends on what the audit reveals, but common deliverables are:

• A single source of truth for leads and jobs
• Intake that works on phones, not just desktops
• A clean next step workflow so people do not guess
• SOPs that match how the team really works
• Simple automations that remove repetitive admin
• Clear handoffs so problems do not bounce back to the owner

Why this exists

Owners should be heroes for their customers and their craft, not for their paperwork at 9pm.

A stable business pays people well, keeps good employees, and lets you go home without the business following you.

If you want the owner to stay the routing brain forever, or you do not want standards to be enforced, I am not the right person.

About

I build operations that respect attention.

I look for the smallest changes that reduce friction for real humans, especially on busy days. Sometimes that is intake. Sometimes it is the job flow. Sometimes it is callbacks and warranty handling. The point is the same: stop running the business from your head.

Pricing

Systems Audit: fixed fee (scoped on the Intro Call)

Systems Improvements: fixed scope package or monthly retainer

Retainer is usually the best fit when you want this fully off your plate and you want steady progress without constant re deciding.

Contact

Book a 20 minute intro call

Email: hello@nicktapia.com